Events may activate system document errors. Would really appreciate copy of pictures as I cannot find the screws behind the display. Does anyone still have these pictures? I am traveling soon and may not be able respond to request for the pictures. Thanks for the info. To solve this failure, follow the steps below:

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I have tried all the trouble shooting the Uprate manual suggests but still no luck. Does anyone know how to dismantle and access the bottom casing of an HP d printter. Lift the scanner as if changing the cartridges. If this copy is successful, the scanner mechanism is functioning correctly.

Hi all, I have a d and am also getting the same Scanner Failure errors. Every time the unit is turned on, the scanner carriage should move. If you still have the pictures and disassembly info on the hp Ipdate I sure could use them.

By using this site, you accept the Terms of Use and Rules of Participation. Check the power connections: Have the same filer with a dxi.


The screw in the front is hidden under the piece that you grasp to gain cartridge access. More Print this page Share this page.

Scanner failure error

During the installation, select HP Smart or the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection. He said it is a system board issue that controls the scanner function that goes bad.

Turn the All-in-One on. Unplug the power cord from the HP All-in-One product. Anyone know how to get rid of this Pass the pictures around.

Restart your system and see whether apps run nicely on just the memory modules that are older. In the hinge area there is two black pull latches.

SOLVED: Scanner failure error – Fixya

Thank you, K – printerdisgust. We recommend that you use this tool to fix your error. Reinstall the color cartridge and remove the black print cartridge. I too have had this scanner failure – turn off and back on problem for a long time.

If you send me your email I can send the 28 pictures I have and the instructions. Would you please send me your photos showing dis-assembly tips for cleaning the glass and mirrors on HP’s d? I have disassembled the glass d except for it attached to the front of the unit. Release the finger latch on the underside of each end.


Firstly take a look at the printer from the front, control panel side, and lift the lid. Hi All I have this problem and have managed to dismantle as far as getting stuck with the front of the cover. Please enter a valid email address. Stayed on between jobs and didn’t give me that “scanner failure yah yada”.

Rotate the scanner 90 degrees scanenr remove the metal plate at the left rear of the case. I have freestanding Series 8 dishwasher. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product.